Victoria College

Handy PBX Functions

 

1 – Access voice-mail on campus

2 – Access voice-mail off campus

3 – Send message directly to someone’s voice-mail (Express Messaging)

4 – Forward calls

5 – Transfer calls

6 – 3-way conference call

7 – Pickup a call in your group

8 – Substitute voice message for extension number when leaving messages

9 – Verify/change operator assistance number (for use when person presses zero after reaching your voice-mail)

10 – Digital Set Instructions (Meridian 2006/2616)

11 – More voice-mail commands

 

 

1 – Access voice-mail on campus

Dial 7000

Enter your extension and press #

(Or press # if you are at your office phone)

Enter your password and press #

 

 

2 – Access voice-mail off campus

Dial 582-2500

Enter your extension and press #

Enter your password and press #

 

 

3 – Send message directly to someone’s voice-mail (Express Messaging)

Dial 2501 (or 582-2501)

Enter their extension and press #

 

 

4 – Forward calls

     Pick up receiver

     Enter: # 1  <destination extension or phone number>

     Hang up

 

(If you get a fast busy, then call forwarding is not enabled from that extension.)

 

You can forward calls directly to voice-mail by entering 7000 as the destination extension.

 

To disable forwarding calls:

     Pick receiver

     Enter: # 1

     Hang up

 


5 – Transfer calls

     Press the flash button (or press the “hang-up” switch)

     Enter: <destination extension or phone number>

     Wait for the other person to answer the phone

     Hang up your phone

 

6 – 3-way conference call

     Place or receive first call to/from first party

     Press the flash button (or press the “hang-up” switch)

     Enter: <destination extension or phone number>

     Wait for the other person to answer the phone

     Press the flash button (or press the “hang-up” switch)

 

 

7 – Pickup a call in your group

 

Some areas have their phones in a pickup group.  If the phone is ringing on someone else’s phone, you can answer it.

     Enter 223 while the other phone is ringing

 

Obviously, you would have to catch it before voice mail answers the call.

 

 

8 – Substitute voice message for extension number when leaving messages

 

When you leave a message with someone, the person only knows that the call came from your extension.  By using this feature, you can leave a voice message that identifies whose phone was used instead of having the person try to find the extension in the phone book.  Try to keep the message short.

     Login to voice-mail system

     Enter: 89

     Press 5 to record a new message

(Example: say your name and your extension)

     Press # to stop recording

 

 

9 – Verify/change operator assistance number when someone dials 0 after reaching your voicemail

When someone reaches your voice-mail, you can define where there call goes if they press zero.

     Login to voice-mail system

     Enter: 801

     It will announce current operator assistance number

     Enter new operator assistance extension followed by #

 

 

 

10 – Digital Set Instructions (Meridian 2006/2616)

http://helpdesk.victoriacollege.edu/PBX/M2008_M2616_QuickReference.pdf

 

11 – More voice-mail commands

http://helpdesk.victoriacollege.edu/PBX/Voice_Messaging_User_Guide.pdf

 

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