Monday 8/27

Tuesday 8/28

Wednesday 8/29

Time

Department

Phone

# of People

Time

Department

Phone

# of People

Time

Contact Center

CUEAC

Room

# of People

1pm-2pm

7965

8am-9am

8945

8am-9am

N/A

x

2pm-3pm

8945

9am-10am

8945

9:30am-11am

Agent

N/A

3pm-4pm

8945

10am-11am

8945

11am-12pm

Lunch

4pm-5pm

8945

11am-12pm

8945

12:15pm-1:45pm

Agent

N/A

12pm-1pm

Lunch

2:15pm-4:45pm

Supervisor

N/A

1pm-2pm

8945

2pm-3pm

8945

4pm-5pm

8945

Wednesday sessions are for:

Call Center

Phone type

Target audience

Financial Aid

7965

For Admin assistants, receptionists, secretaries,…

Admissions

8945

typical office phone

Payments

Employees in these areas still need to attend basic phone training